Our methodology involves our Package IT Service, this enables us to define an NMS/OSS strategy to suit your individual business needs and is comprised of the following steps:

• Baseline IT - We start by addressing your business strategy and objectives, your operational processes and current Network Management platforms.
• Workshop IT - Helps you get Business wide Buy-in, set service levels and measure experience
• Document IT - We then produce a detailed high level strategy document including measurable business justification and details of our phased approach.

Having defined a detailed high-level strategy, Harbrook can then work with the customer to implement the agreed solution, involving documentation, deployment, acceptance testing, support and training phases.

• As an independent service provider we can offer solutions from all of the leading vendors. This allows us to recommend the most appropriate solution which will result in real business benefits for your organisation.
• We are one of very few consultancy companies completely focussed on solutions. We are not distracted by hardware sales.
• We deliver network management solutions covering the full FCAPS model (Fault, Configuration, Accounting, Performance and Security)
• We combine our market knowledge and expertise in industry leading products to offer our customers a high quality solution to their business needs.