IPT Training

Voice Network Specialists

Harbrook are able to provide training for all skill levels of those people whose role involves supporting a new voice network. Harbrook provide their clients with bespoke training programmes which are professionally managed, run to time, budget and quality standards.

Courses are tailored using modules from individual standard authorized course material. This means that customers are receiving training that is relevant to their specific requirements, course duration can be a lot shorter and it is more cost effective. Labs can be developed based on our client’s individual network typology and deployed solution allowing delegates to troubleshoot real workplace scenarios.

Cisco Certified Courses

A natural progression for Network Support Specialists following the completion of the bespoke training program would be to follow one of the Cisco Certification Paths. The CCVP certification for instance recognizes the increased importance placed on IT professionals of today who are responsible for integrating voice technology into underlying network architectures. Individuals who earn a CCVP certification can help create a telephony solution that is transparent, scalable, and manageable. Earning a CCVP certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network.

Harbrook run scheduled public courses for those working towards the CCVP qualification in training centres in Manchester, London, Maidenhead, Leeds, Bristol and Dublin. Click here for more info

Cisco IP Handset Training

The installation of a CallManager can place many demands on the implementation engineers in the initial days of any rollout, simultaneously, the users can become more demanding. This is an issue which can be resolved through the scheduling of training sessions prior to the 'go live' date. After focused training session users have the confidence to operate the system and are less daunted by any difficulties that may occur. The consequent successful outcome of having the opportunity of hands-on experience ensures these engineers feel more confident and positive about the new system.

Trainer/Super-User

Training sessions can be tailored to provide a more in-depth knowledge base for specific users to be able to train other end-users. This is particularly useful for the training of any new employees joining post migration.

Operator Training

Harbrook will provide Hands-on training sessions using on-site equipment enabling users to gain knowledge and skills to fully utilise their product. Further qualification is required to reflect the solution features implemented and company policies (for example: unannounced / blind transfers may be prohibited). This support proves to be vital for the operators to be able to perform their jobs effectively and with confidence.

Floor-Walking

'Floor-walking' provides on site support in the first few days of system implementation. This is a key part of any rollout as it provides reassurance and additional guidance for users.

All floorwalkers are easily identifiable on the day by wearing a red t-shirt. The floorwalkers help to filter user support issues and solve many problems on the floor rather than the help desk being flooded with unnecessary calls.